PressSupport 24 24/7 Service

We support you around the clock!

A precondition for competitiveness on the market is high productivity and the constant availability of your systems. The experienced remote maintenance specialists from Koenig & Bauer support you 24 hours a day, 7 days a week.

24/7 Support for Your Printing Machinery

PressSupport 24 provides for reliable processing of your service calls, as the starting point for targeted solution finding. Whether telephone support, remote maintenance access, analyses of performance data or video communication – we utilise all modern-day possibilities to preserve the availability and performance of your printing press.

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Do you need assistance? Find out how to contact PressSupport 24.

Contact PressSupport 24

Remote maintenance via a secure VPN connection is a central part of our PressSupport 24. It enables Koenig & Bauer specialists to provide efficient online diagnosis and fast telephone support in case of production disturbances – at any time.

In 80% of cases, the problem reported by the customer can be solved directly by remote maintenance – without the need for a technician to visit the press on site. Service costs and downtimes are reduced, and your press is back in production as quickly as possible.

  • 24/7 support from our specialists
  • Avoids time- and cost-intensive visits by a technician
  • Absolute data security through access routing via VPN

Remote Maintenance Avoids Technician Call-outs

80per cent
of calls can be handled directly by remote support

Out of those 80%

63per cent
without customer's personnel
37per cent
with assistance from the customer's personnel

Only 20% of calls must be followed up with visits by a technician or an order for spare parts.

Other PressSupport 24 Components

For all Presses

Most efficient solution finding through visual communication.

A bi-directional video link significantly improves the efficiency of communication between press operators and the remote maintenance hotline, and expands the options available for solution finding.

With Visual ServiceSupport, remote maintenance can be expanded to cover further elements of the press
While other, typical remote maintenance solutions only cover software, electrical systems and press operation, the scope of Koenig & Bauer remote maintenance with Visual ServiceSupport also extends to printing processes and mechanical components.

An app on the customer’s mobile device supplements voice communication by enabling live video streaming directly to the remote maintenance engineer.

Visual communication for fast solution finding
Numerous tools to mark and highlight individual transmitted images, including still frame and screenshot functions, simplify reliable diagnosis of the situation at the press. If necessary, the remote maintenance engineer can mirror his own monitor screen contents to the customer’s display in order to provide technical explanations or further information.

Extended field of vision opens up new avenues for support
The use of Visual ServiceSupport lends the remote maintenance engineer a significantly wider “field of vision”: He or she sees exactly what the operator or service technician at the press can see, and can now observe relevant press functions and processes as moving images. This broader view of the overall situation further accelerates identification of the necessary solution.

  • Maximum efficiency of communication
  • Extended view of the press and its environment
  • Faster solution finding
Helpful information can be shown on the smartphone display

App Download

Android

Apple

For Rapida Sheetfed Offset Presses

Phone calls by the press operator were yesterday: With PressCall, production disturbances are reported directly from the press.

PressCall eliminates the need for users to make a phone call to the Koenig & Bauer PressSupport 24 hotline. All data relevant for remote maintenance are communicated directly to our service experts – without delays or detours. They form the basis for even faster solution finding.

The PressCall button offers numerous benefits:

  • Optimised problem notification and ticket creation
  • Unambiguous identification of the press
  • Fast and active feedback from our specialists
  • Fewer incorrect data inputs and less risk of misunderstandings
  • Visualisation of the processing status for the caller
  • Simple installation without interrupting press operation

As graphic presentations of the most important production-relevant data from your press, performance reports permit the early recognition of trends and patterns as well as internal and external benchmarking.

Koenig & Bauer collects a selection of relevant performance data from your Rapida sheetfed offset press via a static VPN connection. Key parameters such as production output, printing speeds and press availability are analysed accordingly. At monthly intervals, you then receive graphic documentation of the most important performance indicators.

Keeping an eye on your production and the competition
The performance data presented in a performance report are compared with the values collected over the past five months. This provides insights into the way your production may have changed. Trends can be recognised as they emerge. In addition, you can benchmark the performance of your Rapida against the top ten presses with an identical configuration. Discover and make use of the potential for further improvement.

  • Reports can be generated in 14 languages
  • Early recognition of trends and patterns
  • Identification of improvement potential through internal and external benchmarking

For Webfed and CI Flexo Presses

Thanks to augmented reality (AR), we can support our customers even more efficiently in rectifying a malfunction. Your service technician uses state-of-the-art technology: the AR-DataGlass.

This robust industrial data glass is equipped with a HD camera and a microphone which filters out background noise. So it creates a direct audio-visual link between technicians and remote maintenance. Experts from PressSupport 24 therefore now see everything your technician sees and can provide step-by-step assistance to rectify a problem.

Information directly to the display
Helpful information such as switching diagrams, parts lists, text messages, screenshots with markings – as well as the live camera image – can be blended into the display in the AR-DataGlass.

Performance as a module to the contract
Select the AR-DataGlass as an exclusive module of a PressSupport 24 contract. That means, you have no costs for hardware, software or licenses. Updates and upgrades are also included, as well as the app for smartphones and tablets.

  • Improved support efficiency reduces intervention time
  • Remote maintenance specialist can see and hear what happens on site
  • Additional information visualised on the display

Contact PressSupport 24

Please note that PressSupport 24 can only handle requests in German or English language. By contacting PressSupport 24, you agree to our general terms and conditions for PressSupport24.

You can contact PressSupport 24 by opening a ticket online or by directly calling the hotline number. If your machine is equipped with PressCall, you can also directly report an issue from your press to PressSupport 24 at the touch of a button – including all data relevant for remote maintenance.

Create a Service Ticket

Hotline Contact

Important note: If the number is busy, you can leave a message on the answering machine with your telephone number, name and the serial number of your machine. You will get a callback as soon as possible.

For Sheetfed Offset/Sheetfed Digital Presses and Die-Cutters

PressSupport24 Sheetfed

+49 351 833 2686

Koenig & Bauer Sheetfed
Friedrich-List-Str. 47
01445 Radebeul

For Webfed Offset/Webfed Digital and CI Flexo Presses

PressSupport24 Webfed & CI Flexo

+49 931 909 4999

Koenig & Bauer Digital & Webfed
Friedrich-Koenig-Str. 4
97080 Würzburg

General Terms and Conditions for PressSupport 24