PressSupport 24 provides for reliable processing of your service calls, as the starting point for targeted solution finding. Whether telephone support, remote maintenance access, analyses of performance data or video communication – we utilise all modern-day possibilities to preserve the availability and performance of your printing press.
Remote maintenance via a secure VPN connection is a central part of our PressSupport 24. It enables Koenig & Bauer specialists to provide efficient online diagnosis and fast telephone support in case of production disturbances – at any time.
In 80% of cases, the problem reported by the customer can be solved directly by remote maintenance – without the need for a technician to visit the press on site. Service costs and downtimes are reduced, and your press is back in production as quickly as possible.
- 24/7 support from our specialists
- Avoids time- and cost-intensive visits by a technician
- Absolute data security through access routing via VPN